Meet Stella

We are thrilled to announce the deployment of our advanced Alarm Monitoring Virtual Assistant, Stella, the world's first AI-driven controller specifically developed for automated alarm response management in control rooms. Leveraging the latest Speech-to-Speech AI technology, Stella automates outbound calls to keyholders when alarms are triggered.

Listen to a Stella Call - False Alarm

Listen to a Stella Call - Real Alarm

This cutting-edge technology is set to revolutionize our security protocols by assisting with our real-time monitoring, enhanced efficiency, and seamless integration with our current control room systems and existing personnel. Stella will join our current AR Control Room Team and help them to elevate our security measures to further heights.

Background and Context

No, Stella is not a robot - In a world where technology rapidly evolves, incorporating automation and artificial intelligence into our systems just makes sense. Our Alarm Monitoring Virtual Assistant is the next step in modernizing our operations, offering a blend of efficiency and reliability that surpasses traditional monitoring methods. BUT, Stella will not be a replacing current or future staff, she is simply an extra high tech software program that our Staff will be using to ensure the safety of our clients. In fact, Stella will help us grow to take on more Control Room operators in the near future.

“By automating certain monitoring tasks with Stella, we will free up valuable human resources to focus on more complex challenges and ensure undivided human interaction-attention with our clients. This not only saves time but also ensures that each team member can dedicate their expertise where it truly matters.”

Stella Calling

Upon alarm activation, Stella initiates immediate calls, employing natural-sounding speech and multi-language support to interact with keyholders.

The system quickly authenticates users by verifying passwords to cancel false alarms or, if necessary, autonomously escalates genuine alarms for armed response.

All Stella-managed communications are securely recorded and fully transcribed, providing clear documentation and accountability for every interaction.

Functionality, Capabilities & Features

Stella can switch between English and Afrikaans
Can manage and prioritise 100+ calls at once
Stella will switch over to client’s language as detected
The second contact will be phoned should client not answer
She will confirm the activation at your property and security password
Both keyholders will receive a voice note if there was no answer
AR to be dispatched / not dispatched on request of client
Call recorded and, notes captured in real time to client’s profile
Stella can also preset to which emergency categories she can phone
Ask if client needs further assistance, Tech issues etc., and make notes accordingly on the system
Transfer the call to an operator if requested by a client – or needs escalation

​Meet Stella

Meet Stella