Retail Security Services
We specialize in this field by being actively involved in the Risk Management and the Shrinkage Awareness of the clients business. Our officers undergo an induction training with the retail company where they are placed to ensure they understand and assist the growth and goals of the business they are set to protect.We assist with the Shrinkage Awareness of our officers by having them attend the shrinkage controls and stock-loss training modules presented by the client.
The officers also have intense training on invoice checking and detail checking to ensure all stock leaving the clients premises, does so with the correct and authorized paper work.
The officer become part of the Loss Prevention team to ensure that all aspects of Loss prevention and Risk Management within the Retail environment are met at all times.
The dishonest cashier can make a considerable dent in your profits by under-ringing or failing to register sales. Our carefully trained ‘shoppers’ who are skilled in till operation methods are there to establish if accuracy, honesty, customer service and correct procedures are being carried out at the point of sale.
They can further serve as a deterrent should management make their employees aware that regular ‘shopping tests’ will be carried out on them. Cashiers will never know whether the customer they are serving is a genuine shopper or not, whereby honest and correct behaviour is ensured.
It has already been established that a high percentage of stock-loss occurs in the receiving department of any business. We strive to limit these stock-losses when we place our staff as detail checkers in the desired areas. The officers are trained in the receiving procedures and also the system (such as SAP). This ensures that these staff members are familiar with the procedures and will notice when something out of the ordinary occurs.
All discrepancies are immediately reported to the supervisor / site manager, who will then liaise with the Receiving Manager and the Loss Prevention Manager in an investigation to establish the nature of the discrepancy and also if there is any liability because of the discrepancy.
A discrepancy report is generated every week or month as required by the client and distributed to all concerned parties.